5 books that have influenced how I think about community management

In a series of 3 posts, I’m sharing some books that I’ve found useful on the topics of community management, online interactions, and leadership and team culture. In this post, I recommend 5 books that discuss community management and working effectively with groups.

1. “The art of community” by Jono Bacon

This was the book that years ago helped me to realise that I was a community manager. Jono Bacon describes what a community manager does – including the importance of good communication practices, selecting the right tools, and balancing being a member of the community while often negotiating your role as an employee representing an organization. If you’re wondering whether you’re a community manager, or are brand new to the role, this is a good place to start.

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Reading for leading #9: 4 traits that team members rate

4 traits that team members rate

Reading for Leading is a weekly leadership tip shared every Monday morning as a pithy suggestion, question or reflection. You can find the whole series here.

Does your team trust you to envision the road ahead with honesty and inspiration?

For over three decades, Kouzes and Pozner and have surveyed  and discovered what team members expect of their leaders. They’ve consistently found that the the same four traits receive more than 60% of the votes.

What employees seek in a leader that they would be willing to follow is that they are:

Honest – People want to follow others that they trust – for over 80% of people asked, this was their top requirement of a leader. Similar words that come up in this section are integrity and authenticity. Honesty matters not just so that you trust that what you’re being asked to do will have a positive outcome, but because it is tied to values and ethics. If you follow someone that you later discover to have been dishonest, you may feel that your own reputation has been damaged too.

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Reading for Leading #8: Who’s on your relationship radar?

Who’s on your relationship radar this month?

Reading for Leading is a weekly leadership tip shared every Monday morning as a pithy suggestion, question or reflection. You can find the whole series here.

Is there anybody out there? Time to get your relationship radar in order…
Image credit: https://www.flickr.com/photos/ianto73/14598595002/

 

Radar is helpful because it gives us an evolving snapshot of the surrounding environment, forewarning us of what’s coming up, and allowing us time to prepare. It works because the radio frequency waves we send out are deflected back to us when they encounter an object in their path allowing us to calculate what’s located where. 

A relationship radar works in a similar way – allowing you to map where you stand with those you work with so that you can do any necessary relationship-building before you need to rely on someone’s support. 

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Reading for Leading #7: Before you go to speak…

Before you go to speak… 

Reading for Leading is a weekly leadership tip shared every Monday morning as a pithy suggestion, question or reflection. You can find the whole series here.

If monkeys could ask questions…
Image credit: https://www.flickr.com/photos/ektogamat/2687444500/

Ask yourself:

Is it true?

Is it kind?

Is it necessary?

Reading for Leading #6: Adjust your lenses

Adjust your lenses

Reading for Leading is a weekly leadership tip shared every Monday morning as a pithy suggestion, question or reflection. You can find the whole series here.

How does the lens you choose to use affect the picture that you see?
Image credit: https://www.flickr.com/photos/sammcox/35182691946/

 

Bolman and Deal have identified 4 lenses or frames that you can use to examine your organisation, especially if you’re considering implementing a new initiative or other large-scale change:

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URLs of wisdom – resilience and self-care edition – August 2017

URLs of wisdom is a round-up of interesting links about topics at the intersection of people, science and technology. This week is a special instalment of the URLS of wisdom in which I round up some links that explore self-care and the challenges of maintaining resilience in our online interactions.

From social in silico 

It’s been a few weeks since the last URLs of wisdom. Here’s what’s new on the blog since then.

 

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Considering Community: The Connect-Align-Produce network model for social-impact networks

Social in silico includes a series of occasional posts focused on community management tips and related information. I’m tagging these Considering Community and you can find all the posts in the series here

For regular online communities, such as those hosted by an organisation, we looked at the four stage model of the community lifecycle described in Rich Millington’s “Buzzing Communities”. Last week, we considered a different type of community – a social-impact network where the emphasis is on group members working together for a social good. In “Connecting to Change the World”, the authors discuss three different stages of a social-impact network – and how it’s possible to transition between them. Let’s consider this connect-align-produce model.

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