Reading for Leading #16: The 6 listening filters that prevent us from hearing the full message

The 6 listening filters that prevent us from hearing the full message

Reading for Leading is a weekly leadership tip shared every Monday morning as a pithy suggestion, question or reflection. You can find the whole seriesĀ here.

In a healthy, well-functioning team each member should be able to speak candidly about their thoughts and feelings about a given situation. Making that possible depends up building trust that their input will be listened to. Really listening requires creating space for the person speaking to express what they need to say and hearing not just the verbal content but also how they are feeling. There are 6 listening filters that can get in the way of this kind of sensitive listening.

“I keep asking if Polly wants a cracker but she never replies…”
Image credit: https://www.flickr.com/photos/142252831@N04/27559909621/

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